GUIDE TO CANCELING CYBERGHOST AND SECURING A COMPLETE REFUND

CANCEL CYBERGHOST
CyberGhost stands as one of the most budget-friendly VPNs available, boasting thousands of servers spanning nearly 100 countries, rapid speeds, and robust security features. It’s an appealing choice for those seeking a cost-effective VPN subscription without compromising quality. However, like any service, it may not cater to everyone’s needs. For instance, it may not function in China, and its desktop client might be a tad perplexing for some users. Despite these minor drawbacks, the overall quality remains high.
For those contemplating how to cancel CyberGhost and obtain a full refund, we’ll delve into the process and shed light on the refund policy to ensure you’re well-informed and capable of receiving reimbursement.
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CyberGhost Cancellation Process and Refund Policy
Before guiding you through the steps to cancel CyberGhost and secure a refund, it’s crucial to clarify certain aspects. While canceling a subscription is always an option, obtaining a refund is subject to specific conditions. CyberGhost offers a generous 45-day money-back guarantee, allowing users to test the service for free during this period and receive a full refund if dissatisfied.
If you’ve used the service for more than 45 days, you are ineligible for a refund but can still cancel your subscription. It’s important to note that the 45-day refund period applies to plans longer than one month, while monthly plans come with a 14-day money-back guarantee. Users are advised not to exploit the service for refunds repeatedly, as CyberGhost may refrain from reimbursing in subsequent instances unless a substantial time gap exists between purchases.
In summary, understanding the refund conditions is essential. If you’re beyond the 45-day refund period, you can still follow the provided steps to cancel your CyberGhost subscription, even if a refund is not applicable.
CyberGhost Cancellation and Initiating a Refund
Now, let’s walk through the cancellation process. CyberGhost offers 24/7 live chat support accessible via a widget on its website’s homepage. Click on the yellow widget, initiate a chat with the support team by providing your email and name, and inform them of your intention to cancel your subscription and request a refund if you meet the necessary conditions.

The support agent may inquire about the reason for canceling CyberGhost, to which you can respond by stating that you no longer require a VPN and seek a refund. Once done, the support agent will forward a refund request to the billing department.
The refund process duration may vary depending on the payment method used. Users utilizing PayPal may experience an almost immediate refund, while those using Bitcoin or credit/debit cards might wait between 3 to 5 business days.
Disabling Auto-Renewal as an Alternative
For those not meeting refund conditions, canceling CyberGhost is still possible by disabling auto-renewal. Follow these steps:
- Go to CyberGhost’s website.
- Click on “My Account” in the upper-right corner.
- Sign in with your email and password.
- Click on your profile icon in the top-right corner and select “Subscriptions.”
- Under your active subscription, choose “Cancel subscription” and confirm.

© CyberGhost
Re-activation
With auto-renewal disabled, you can continue using the VPN until the subscription expires, without facing additional charges.
If you want to re-activate your subscription (automatic renewal), simply perform the same steps as above and click on the button ‘Reactivate Subscription’

© CyberGhost
Exploring Alternatives to CyberGhost
If you’re seeking an alternative to CyberGhost, NordVPN, stands out as a superior choice. With faster speeds, enhanced streaming capabilities, and stable performance, NordVPN surpasses CyberGhost. Additionally, it offers a 30-day money-back guarantee, providing users with a risk-free trial. NordVPN is another alternative worth considering.
In conclusion, cancelling CyberGhost is a straightforward process, and with alternatives like NordVPN available, finding a VPN that suits your preferences is easily achievable.
Please read more about the alternatives to CyberGhost in this blog Best VPN Service 2024: VPNs Tested by Our Experts